Shipping and Returns

Shipping and Returns Policy

Vinditscandit provides this Shipping and Returns Policy to explain how delivery, exchanges, and refunds are handled in accordance with South African law.

1. Shipping & Delivery

  • Delivery Areas: We deliver throughout South Africa. Certain remote areas may be excluded or subject to additional delivery charges.
  • Delivery Times: Standard delivery takes approximately 5 business days, depending on your location. Delivery times are estimates and not guaranteed unless expressly stated.
  • Delivery Fees: Shipping costs are calculated at checkout and displayed before payment. Free delivery may apply if your order meets certain promotional conditions.
  • Tracking: Once dispatched, you will receive tracking details via email/SMS (if applicable).
  • Risk & Ownership: Risk of loss or damage passes to you once the product is delivered to your specified address. Ownership transfers once full payment has been received.

2. Returns & Exchanges

We comply with the Consumer Protection Act (CPA), which gives you the right to return goods under certain conditions:

2.1. Returns for Defective or Damaged Goods

  • You may return defective or damaged goods within 6 months of purchase.
  • At our discretion, we will repair, replace, or refund the product, unless the defect is due to misuse or normal wear and tear.
  • Returns must be accompanied by proof of purchase (e.g., invoice or order confirmation).

2.2. Returns for Unwanted Goods (Cooling-off Period)

  • In terms of the ECTA, you may cancel an online order within 7 days of delivery without penalty (cooling-off period).
  • Products must be returned unused, in original packaging, and in a resaleable condition.
  • Certain goods are excluded, such as custom-made or personalised items.
  • You will be responsible for return shipping costs unless the product is defective.

2.3. Exchanges

  • Exchanges are subject to stock availability.
  • If an exchange is not possible, a refund or store credit will be offered.

3. Refunds

  • Refunds will be processed within 7–14 business days after inspection of the returned product.
  • Refunds are made to the original payment method unless otherwise agreed.
  • Delivery charges are non-refundable unless the return is due to our error or a defective product.

4. How to Return a Product

To arrange a return, please contact us:

We will provide instructions for returning the product, including courier arrangements if applicable.

5. Contact Us

For questions about shipping or returns, contact our customer service team:

Email: info@vinditscandit.co.za